February 9th, 2007 by Neat
About 5 months ago I purchased a NeatReceipts Scanalizer to make expense reporting easier. If you do a lot of traveling, such as I do, I recommend looking into getting one of these; they are fantastic.
I recently had an experience where the scanner began to fail. Sometimes this happens with hardware. So, I decided to contact the NeatReceipts support. I was immediately connected to a “real” person that was genuinely interested in solving my problems. We talked for about 10 minutes and determined it was most likely the scanner. As a result, NeatReceipts is sending me a new one; UPS. In addition, they are sending me a prepaid UPS package to send the old one back in.
IMHO this is what I consider “great customer service”. Just one more reason for me to let you know about the product and to continue using it myself.