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Great Customer Service

February 9th, 2007 by Neat

About 5 months ago I purchased a NeatReceipts Scanalizer to make expense reporting easier. If you do a lot of traveling, such as I do, I recommend looking into getting one of these; they are fantastic.
 
I recently had an experience where the scanner began to fail. Sometimes this happens with hardware. So, I decided to contact the NeatReceipts support. I was immediately connected to a “real” person that was genuinely interested in solving my problems. We talked for about 10 minutes and determined it was most likely the scanner. As a result, NeatReceipts is sending me a new one; UPS. In addition, they are sending me a prepaid UPS package to send the old one back in.
 
IMHO this is what I consider “great customer service”. Just one more reason for me to let you know about the product and to continue using it myself.

1 Comment »

One Response

  1. SCOTT Says:

    I would love to agree with you on the customer support aspect of this company. I ordered a Neat Scan to Word in November and it would quite work for my application. The representative at the company was quick to accept the package back and even send me a call tag for its return. So far an excellent company to deal with. The product was returned and signed for in their office on the 3rd of December and I was expecting my Paypal account to be credited back quickly. This is where their customer service stopped. Several unanswered emails (Except for the scripted response) and no credit. Now more than a month after my return they still have yet to respond or issue my credit. Poor customer service.

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