Help Center

Neat products and services come with 60 days of complimentary phone support and a one-year limited hardware warranty. Take advantage of our limited time offer for a 1 or 2 year Premium Support Plan regardless of your date of purchase. NeatCare extends your access to prioritized phone support and provides ADP for your Neat Scanner.
Click here to select a plan that best fits your needs.

We're Here to Help

Having difficulty with your Neat software or scanner? Search our knowledgebase for answers or contact our support team for assistance.

Cloud Storage
NeatCloud plans come with either 5, 20, or 50 GB of space on our cloud servers for your files. When you choose to sync, all of your Neat files will be copied to the cloud, so you may want to know the size of your existing Neat cabinet, if you have one. We recommend you choose a plan with enough room for your cabinet to grow.

PC Customers:
1) In your Start menu, click Documents
2) Locate a folder called "Neat Data"
3) Right-click and choose "Properties"

Mac Customers:
1) Open you "Documents" folder
2) Click on the "Neat Library" file
3) Choose File > Get Info from the menu bar

Expanded Search
When you create an Expanded Search, NeatCloud will include results from your Evernote, Dropbox, or Google Docs accounts in addition to your Neat Digital Filing System.

NeatCare Premium Support
Some NeatCloud plans include NeatCare – premium technical support, as well as accidental damage protection for your Neat scanner. Your NeatCare support will continue as long as you are on an eligible NeatCloud plan.

Web Upload & Download
With the NeatCloud web interface, you can upload files into, or download files from your Digital Filing System – no matter where you are.

Email-in to NeatCloud
Forward e-receipts, or any email – with or without attachments – directly into your Digital Filing System.

Backup
With NeatCloud, your entire Digital Filing System will be securely backed up and protected on the cloud. That means it’s safer to store something in the cloud than on just your computer, and a broken computer or a lost phone no longer means lost files.

Sync
NeatCloud keeps your files synced in the cloud and across your devices. Access your most up-to-date information on multiple computers, your mobile devices (with NeatMobile), or with any web browser.