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Neat has stopped working

Help! Neat has stopped working!

Neat Software Neat Has Stopped Working Value Point Neat has stopped working

If you are seeing a “Neat Has Stopped Working” message and you have not yet updated to the latest version of Neat, we recommend first that you click here to download and install the latest update to 5.6. The latest version of the Neat software comes with many bug fixes and stability enhancements that may remedy the problem.

There are several things that could cause Neat to stop working. Below, we’ll walk you through a few processes that may remedy the issue.

Troubleshoot: Neat has stopped working

  1. Make certain that the Neat program has administrative rights when launching by right-clicking on the Neat icon and choosing ‘Run as administrator’. If your computer is running Windows 7, you may see a pop-up that asks, “Do you want the following program to make changes to this computer?” Click Yes.
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  2. If this resolves the issue, right-click the Neat icon there and open Properties. In Properties, go to the Compatibility tab. Check the box that says Run as Administrator, and press Apply and OK. Neat will now always run with administrative permissions.
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Other steps to try:

  1. Locate the idx folder and delete it. The idx folder is located inside your Neat Data folder. Click here for step-by-step instructions on deleting the idx folder.
  2. Locate your Neat Data folder. By default this is located in your Documents folder on your computer. Browse to the Documents folder and look for a folder called Neat Data. Inside the Neat Data folder look for the folder called QSP. Drag the QSP folder to your desktop. Try launching Neat once again. The QSP folder contains any files that are currently in your processing queue. The queue should be cleared. If there are items you need to try re-importing, click Import -> Image and browse to the QSP folder on your Desktop. Go into the Images folder to select the .bmp files that were previously in the queue.
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  3. Click here to check for third party programs that may be conflicting with Neat.
  4. Click here to check your error log for more information on what might be causing the error. Once you find the most recent message in the error log, check the list of articles below for more information on the specific error message you are seeing:

If you are still having trouble resolving this issue, click the View Support Options button below to contact Technical Support.

Still need help?

Cloud Storage
NeatCloud plans come with either 5, 20, or 50 GB of space on our cloud servers for your files. When you choose to sync, all of your Neat files will be copied to the cloud, so you may want to know the size of your existing Neat cabinet, if you have one. We recommend you choose a plan with enough room for your cabinet to grow.

PC Customers:
1) In your Start menu, click Documents
2) Locate a folder called "Neat Data"
3) Right-click and choose "Properties"

Mac Customers:
1) Open you "Documents" folder
2) Click on the "Neat Library" file
3) Choose File > Get Info from the menu bar

Expanded Search
When you create an Expanded Search, NeatCloud will include results from your Evernote, Dropbox, or Google Docs accounts in addition to your Neat Digital Filing System.

NeatCare Premium Support
Some NeatCloud plans include NeatCare – premium technical support, as well as accidental damage protection for your Neat scanner. Your NeatCare support will continue as long as you are on an eligible NeatCloud plan.

Web Upload & Download
With the NeatCloud web interface, you can upload files into, or download files from your Digital Filing System – no matter where you are.

Email-in to NeatCloud
Forward e-receipts, or any email – with or without attachments – directly into your Digital Filing System.

Backup
With NeatCloud, your entire Digital Filing System will be securely backed up and protected on the cloud. That means it’s safer to store something in the cloud than on just your computer, and a broken computer or a lost phone no longer means lost files.

Sync
NeatCloud keeps your files synced in the cloud and across your devices. Access your most up-to-date information on multiple computers, your mobile devices (with NeatMobile), or with any web browser.