Neat Has Stopped Working
If you are experiencing this message after installation, we recommend first updating to the latest version of Neat available.
Next, make certain that the Neat program has administrative rights when launching:
Right-click on the Neat icon and choose ‘Run as administrator’
If your computer is running Windows 7, you may see a pop-up that asks, “Do you want the following program to make changes to this computer?” Click Yes.
Neat 5 will now attempt to open with administrative rights. If the software runs successfully, the issue has been resolved.
If you continue to receive the Stopped Working message after updating and running as admin, please browse to the following location:
C:\ProgramData\The Neat Company\Neat
NOTE: The ProgramData folder is hidden by default on most Windows Vista/Windows 7 computers. To show the hidden folder, click on the Organize button and choose Folder and Search Options. Click the View tab and place a dot next to Show Hidden Files and Folders, then press Apply and OK.
Once you’ve opened the Neat folder in ProgramData, locate the file named NeatActivationInfo.nv5. Drag this file from this folder to your Desktop and try launching once again.
This will prompt you to reactivate your account. Launch Neat, and you will be prompted to enter your email and password.
Sign in with your email and password.
If you are still having issues please contact our Technical Support team at 888-898-3253 or open a Support Ticket through the ‘Technical Issues’ button below. To expedite your issue, please attach your error log by following the steps here.