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Troubleshooting Send to Neat issues in Neat 5

In a small number of instances, the Send to Neat function of Neat 5 will not work properly after installation.

The first thing to check is to make sure that Neat is not currently running with administrative privileges.

Right-click on the Neat icon and choose Properties.  Select the Compatibility tab at the top of the screen.  Make sure Run as Administrator is unchecked.

run as admin Troubleshooting Send to Neat issues in Neat 5

If Send to Neat is still not working properly we may want to try some more in depth troubleshooting.

Frequently, this issue can be resolved by following the steps below:

1. Browse to the following location: C:\Program Files\Common Files\The Neat Company\Neat\Setup

  • In this folder, there will be a file named SendToNeatx86, or SendToNeatx64. Right click the file and choose uninstall (if it says only valid for products installed click ok) Then right click the file again and choose Install
send to neat msi Troubleshooting Send to Neat issues in Neat 5


2. Next you will need to check your registry settings.  To access the registry on a Windows 7 or Vista computer, click your Start button and click inside the Search boxType regedit into the box and press Enter.   To access the registry on a Windows XP computer, click on Start and then press Run. Type regedit into the box that appears, and press Enter.

reg1 Troubleshooting Send to Neat issues in Neat 5

3. In the window that appears, look on the left side, at the folder tree.  Click on the arrow or plus sign next to HKEY_LOCAL_MACHINE, then Software, followed by The Neat Company, and finally Send to Neat.

send to neat reg1 Troubleshooting Send to Neat issues in Neat 5

After clicking on Send to Neat, a set of values should appear in the large box on the right side. In this box, locate Client Application. Make sure there is a path there, and that it is pointing to one of the two locations:

On a 64-bit machine: C:\Program Files (x86)\Neat\exec\Neat.exe

On a 32-bit machine: C:\Program Files\Neat\exec\Neat.exe

NOTE: XP computers are typically all 32-bit.

If this path does not appear, please right-click on the Client Application line and select Modify. An empty box should appear. Enter the appropriate path above into the Value Data line, and press OK.

send to neat reg2 Troubleshooting Send to Neat issues in Neat 5

4. After checking this path, go back to the folder tree on the left, and this time navigate to HKEY_CURRENT_USER at the top of the list.

Expand this folder, then select Software, The Neat Company, and finally, Send to Neat. Check the Client Application listing here as well, and add the correct path once again if it is missing.

NOTE: It is important that both locations are checked– please be certain to check both HKEY_LOCAL_MACHINE and HKEY_CURRENT_USER.

5. Close out of the registry.

6. After checking these entries, reopen Neat and try using Send to Neat once again. If it continues to fail, try closing Neat, and running Send to Neat with the Neat application closed.

7. If Send to Neat continues to fail after trying it with Neat closed and open, there may be something else blocking the program from functioning. Please try disabling and anti-virus or protection software you may have running, close Neat, and try using Send to Neat once again.

Still need help?

Cloud Storage
NeatCloud plans come with either 5, 20, or 50 GB of space on our cloud servers for your files. When you choose to sync, all of your Neat files will be copied to the cloud, so you may want to know the size of your existing Neat cabinet, if you have one. We recommend you choose a plan with enough room for your cabinet to grow.

PC Customers:
1) In your Start menu, click Documents
2) Locate a folder called "Neat Data"
3) Right-click and choose "Properties"

Mac Customers:
1) Open you "Documents" folder
2) Click on the "Neat Library" file
3) Choose File > Get Info from the menu bar

Expanded Search
When you create an Expanded Search, NeatCloud will include results from your Evernote, Dropbox, or Google Docs accounts in addition to your Neat Digital Filing System.

NeatCare Premium Support
Some NeatCloud plans include NeatCare – premium technical support, as well as accidental damage protection for your Neat scanner. Your NeatCare support will continue as long as you are on an eligible NeatCloud plan.

Web Upload & Download
With the NeatCloud web interface, you can upload files into, or download files from your Digital Filing System – no matter where you are.

Email-in to NeatCloud
Forward e-receipts, or any email – with or without attachments – directly into your Digital Filing System.

With NeatCloud, your entire Digital Filing System will be securely backed up and protected on the cloud. That means it’s safer to store something in the cloud than on just your computer, and a broken computer or a lost phone no longer means lost files.

NeatCloud keeps your files synced in the cloud and across your devices. Access your most up-to-date information on multiple computers, your mobile devices (with NeatMobile), or with any web browser.