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Sign into your Neat account

In this article, we’ll explain how to sign in to your Neat account. When you download and install the Neat software for the first time, you will be prompted to create a Neat account. You will also be prompted to sign in to begin a 30 day free trial of Neat cloud service. Learn more about the Neat Cloud service plans here.

Sign in to Neat

  1. To access the Neat Cloud Service service, please go to
  2. On this screen, you should be presented with the window below.  If you have successfully registered and activated Neat 5, you may log in with the username (email address) and password you used when activating your software. If you are signing in for the first time, please click Create Account and follow the instructions.
Neat Windows Signing into Your Neat Account Step 1 Sign into your Neat account
Neat Tip: If you have forgotten your password, click on Forgot your password? above the password entry box.  Do NOT try to make a new account.

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Still need help?

Cloud Storage
NeatCloud plans come with either 5, 20, or 50 GB of space on our cloud servers for your files. When you choose to sync, all of your Neat files will be copied to the cloud, so you may want to know the size of your existing Neat cabinet, if you have one. We recommend you choose a plan with enough room for your cabinet to grow.

PC Customers:
1) In your Start menu, click Documents
2) Locate a folder called "Neat Data"
3) Right-click and choose "Properties"

Mac Customers:
1) Open you "Documents" folder
2) Click on the "Neat Library" file
3) Choose File > Get Info from the menu bar

Expanded Search
When you create an Expanded Search, NeatCloud will include results from your Evernote, Dropbox, or Google Docs accounts in addition to your Neat Digital Filing System.

NeatCare Premium Support
Some NeatCloud plans include NeatCare – premium technical support, as well as accidental damage protection for your Neat scanner. Your NeatCare support will continue as long as you are on an eligible NeatCloud plan.

Web Upload & Download
With the NeatCloud web interface, you can upload files into, or download files from your Digital Filing System – no matter where you are.

Email-in to NeatCloud
Forward e-receipts, or any email – with or without attachments – directly into your Digital Filing System.

With NeatCloud, your entire Digital Filing System will be securely backed up and protected on the cloud. That means it’s safer to store something in the cloud than on just your computer, and a broken computer or a lost phone no longer means lost files.

NeatCloud keeps your files synced in the cloud and across your devices. Access your most up-to-date information on multiple computers, your mobile devices (with NeatMobile), or with any web browser.