The Neat Company offers every customer a 30-day money back guarantee. That’s how convinced we are that The Neat Company will help you get organized while saving you time, money and aggravation.
Neat products make great gifts and we want you to have peace of mind during the holiday season. Just in case that special someone does not love Neat as much as you do, we are extending our return policy during the holiday season. Any product purchased directly from Neat via phone or web between November 3, 2014 and December 31, 2014 will be eligible for return until January 31, 2015. Happy Holidays!
To initiate a return, please call 1-888-898-3231 and one of our return specialists will assist you. After you submit a return request, the returns department will contact you to walk you through the process of shipping the box back to us. During this process, you will receive a printable UPS return label for shipment. Our return specialists are available Monday through Friday from 9:30 a.m. to 6:00 p.m. (EST).
Customers who have purchased from the following outlets are eligible to return the product using this method. All other customers must contact the vendor from which they purchased the product.
Please note that software-only products, product downloads and all other electronically delivered software purchased from The Neat Company are non-refundable.
The Neat Company will not issue a return label if the merchandise has been broken, defaced or replaced with components other than the original. Customers must make contact with The Neat Company within 30 days of purchase to be eligible for this return period, and the product must be returned intact in the original packaging. The Neat Company reserves the right to assess a restocking fee if one or more of these conditions are not met. The Neat Company will only be able to issue a credit to the original purchaser of the equipment. Credits will not reflect shipping charges, only the price paid for the products ordered.
The Neat Company will email a printable UPS return label to the email address used to initiate the returns process. Spam-blocking software may interfere with the delivery of this label. If our first attempt to deliver the label is unsuccessful, you may be asked to provide a secondary email address. If the second attempt is also denied, you may be asked to ship the product to our office yourself.
The Neat Company will be unable to issue a shipping label for overseas customers or customers outside the continental US. These customers are responsible for their own cost of shipment.