Return Policy

The Neat Company offers every customer a 30-day money back guarantee. That’s how convinced we are that The Neat Company will help you get organized while saving you time, money and aggravation.

Returns Process

Please note that product returns without a Return Authorization Number (RA#) are not accepted. In addition, no returns are accepted at our headquarters facility located at 1601 Market Street, Suite 3500, Philadelphia, PA 19103. Returns (with or without a proper Return Authorization number) sent to this address will not be accepted.

To initiate a return, please log in to MyAccount and select “Scanner Return”. Please fill out the return request form completely so as not to delay the process. If the returns request is approved, the Customer Service department will contact you via email to walk you through the process of shipping the box back to us. During this process, you will receive a printable UPS return label for shipment. Our return specialists are available Monday through Friday from 9:30 a.m. to 6:00 p.m. (EST).

Return Eligibility

Customers who have purchased from the following outlets are eligible to return the product using this method. All other customers must contact the vendor from which they purchased the product.

  • Neat.com – Internet Purchase
  • Directly from Neat – Phone Purchase

Please note that software-only products, product downloads and all other electronically delivered software purchased from The Neat Company are non-refundable.

Limitations

The Neat Company will not issue a return label if the merchandise has been broken, defaced or replaced with components other than the original. Customers must make contact with The Neat Company within 30 days of purchase to be eligible for this return period, and the product must be returned intact in the original packaging. The Neat Company reserves the right to assess a restocking fee if one or more of these conditions are not met. The Neat Company will only be able to issue a credit to the original purchaser of the equipment. Credits will not reflect shipping charges, only the price paid for the products ordered.

Shipping Labels

The Neat Company will email a printable UPS return label to the email address used to initiate the returns process. Spam-blocking software may interfere with the delivery of this label. If our first attempt to deliver the label is unsuccessful, you may be asked to provide a secondary email address. If the second attempt is also denied, you may be asked to ship the product to our office yourself.

The Neat Company will be unable to issue a shipping label for overseas customers or customers outside the continental US. These customers are responsible for their own cost of shipment.