neatcare NeatCare

Every Neat product comes with a 1-year Limited Manufacturer’s Warranty and unlimited access to our online customer support tools. NeatCare enhances your hardware coverage with additional protection against accidental damage, new scanner replacement, and unlimited technical support. It lets you choose your level of service to get the help you need, when you need it.

3icons NeatCare

Support & Protection Plan Options

divide NeatCare
  Standard Priority Support & Protection Priority Plus Support & Protection
Coverage Term  
1 Year
2 Year
Accidental Damage Protection

 

i

 

We will repair or replace your scanner as necessary due to accidental damage for one year from the date of purchase of NeatCare plan. If a replacement scanner is necessary, you will receive a new scanner (not refurbished) during the term of your NeatCare Plan. We will rush your replacement scanner to you with free expedited shipping.

 

No
Yes
Yes
Replacement Hardware
Refurb Unit
shipped UPS ground
New Unit
shipped UPS
3-day
New Unit
shipped UPS
2-day air
Support Availability
Mon-Fri
10:00a to 5:00p EST
Mon-Fri
9:00a to 6:00p EST
Mon-Sun
9:00a to 6:00p EST
Self Service Help & Video Tutorials
check grey NeatCare
check darkgrey NeatCare
orange check NeatCare
Remote Support Assistance

 

i

 

With your permission, someone for our technical support team can connect to your computer. After he or she is connected, that person can even use his or her own mouse and keyboard to control your computer and show you how to fix a problem.

 

 
check darkgrey NeatCare
orange check NeatCare
Toll Free Number with VIP Access  
check darkgrey NeatCare
orange check NeatCare

Choose a NeatCare Plan For Your Scanner.

  Priority Support & Protection
1 Year
Priority Plus Support & Protection
2 Year
divide NeatCare
nr choose NeatCare $29.95

$49.95

divide NeatCare
nd choose NeatCare $49.95

$69.95

divide NeatCare
nc choose NeatCare $79.95

$99.95

divide NeatCare

Looking for a Priority Support plan only? Click Here!

Click here for NeatCare Terms & Conditions

Complete Support at Your Fingertips

  • icon kb NeatCare

    Extensive Knowledge Base

    Search our extensive knowledge base for help with your Neat software, scanner or cloud service. Search Now

  • icon vid NeatCare

    Video Tutorials

    Browse our video tutorials and user guides to learn how to perform popular tasks and get the most out of your Neat software. See Video Library

  • icon help NeatCare

    Help Ticket

    Can’t find the answer? Log in to our help center to submit a ticket, and our technical support team will research your problem. Please note: Priority Plus subscribers receive priority service. Go to help center

  • icon software NeatCare

    Download Software

    For the latest and greatest features of our software, be sure that you’re running the most current version. Go to download center.

Comments are closed.


Neat Help Center
c

NeatCare FAQ
c

Download the Neat app



Requires NeatCloud plan with NeatMobile access

THE NEAT DIGITAL FILING SYSTEM

Cloud + Mobile + Desktop
One ecosystem for all your important information – on your desktop, in the cloud, and with mobile.

Neat transforms your digital and paper documents into useful, organized information. Our integrated system of software, hardware, cloud service, and mobile app makes it easy to acquire, search, share, and access your most important information - anywhere, anytime.

Organize your information, simplify your life.