Support Options

All Neat products come with 60 days of complimentary technical support. Neat hardware products have a 1-Year limited manufacturer’s warranty.

We offer three levels of support to meet your needs:

  • Self Service
    As a Neat customer, you’ll have access to our robust online support system 24 hours a day, seven days a week. This includes our Online Help Center and an extensive library of video tutorials and user guides.

  • Assisted Support
    When you purchase a Neat product, you’ll have 60 days of free phone support in addition to our online Self Service support suite. Our technical support reps are available Monday through Friday, from 9:30am to 6pm EST through our support page at

  • NeatCare
    Our premium support policy includes unlimited technical support, accidental damage protection, new (not refurbished) unit replacement, expedited shipping on replacement units, and 24/7 online support. NeatCare is available for purchase within 30 days of purchasing a Neat scanner, and is also included as part of all NeatCloud Home & Office or Business subscriptions. Click here to learn more about NeatCare


Cloud + Mobile + Desktop
One ecosystem for all your important information – on your desktop, in the cloud, and with mobile.

Neat transforms your digital and paper documents into useful, organized information. Our integrated system of software, hardware, cloud service, and mobile app makes it easy to acquire, search, share, and access your most important information - anywhere, anytime.

Organize your information, simplify your life.