- Support »
- Support Options
All Neat products come with 60 days of complimentary telephone technical support. Neat hardware products have a 1-Year limited manufacturer’s warranty.
We offer three levels of support to meet your needs:
As a Neat customer, you’ll have access to our robust online support system 24 hours a day, seven days a week. This includes our Online Help Center, Assisted Search Service, and an extensive library of video tutorials and user guides.
When you purchase a Neat product, you’ll have 60 days of free phone support in addition to our online Self Service support suite. Our technical support reps are available Monday through Friday, from 9:30am to 6pm EST at 1.866.632.8732. They may also assist you via email through our Support Ticket System.
Our premium support policy includes unlimited telephone support, accidental damage protection, new (not refurbished) unit replacement, expedited shipping on replacement units, and 24/7 online support. NeatCare is available for purchase within 30 days of purchasing a Neat scanner, and is also included as part of all NeatCloud Home & Office or Business subscriptions. Click here to learn more about NeatCare.