How easy will it be to learn how to use Neat’s cloud software?
A piece of cake! Easy as pie! The look and feel is similar to what you have been accustomed to using in our legacy version. For an additional level [...]
Will my data transfer to the cloud app?
Neat is here to help. We will support you through the migration and any time in the future. Our team will work directly with you, to ensure all of [...]
Since I’ve been a loyal customer, will I get a discount for Neat’s cloud software?
You sure will! As mentioned above, YOU qualify for an exclusive offer that will save you a nice chunk of change!
Can I use my Neat scanner?
You can still use your Neat scanner, however, we’ve decided instead of trying to beat ‘em…let’s join ‘em! Now, you can use many 3rd party, TWAIN and Image Capture [...]
Is my data safe in the cloud?
It sure is! We use bank-level SSL security as well as 256 bit AES encryption. Long story short, this level of encryption represents approximately 340 undecillion (that’s 340 followed [...]
Do I have to pay for Neat’s cloud software? If so, how much does it cost?
While customers using the legacy desktop application may continue to do so indefinitely at no cost, we want to make sure you’re aware that agent support, updates, and bug fixes to [...]
Why did Neat stop supporting its legacy software?
In March of 2016, Neat announced the retirement of our legacy software. We didn’t make this decision hastily. After analyzing light years of data, we agreed with the tech [...]