Neat Hardware Exit

Neat Completes Transition to Software for Small Business

Over the past several years, the advancement of smartphones, digital receipts and email-based documents has changed the way in which small businesses receive and manage their financial documents. As a result, our customers have been demanding more functionality in the cloud and the ability to use our software with virtually any device.

Effective immediately, due to the changing nature of the market, we are announcing that we will be officially exiting the personal scanner marketplace as a direct manufacturer.

From this point forward, the company has transitioned its focus on our cloud software for small businesses with a focus on bookkeeping, expense and spend management and document organization.

Neat Scanners are still available, and we will continue to support them through their warranty period.

Neat Scanners
Frequently Asked Questions
  • Can I continue to use Neat scanner?
    You can continue to use your Neat scanner and Neat will continue to support your hardware through the stated warranty period (New - 1 year, Refurbished – 6 months). See Terms & Conditions
    Note: NeatConnect scanner users can continue to use their scanner as either a stand-alone scanner or in concert with Neat software.
  • Can I use other Scanners with Neat Software?
    • Cloud software
      Yes, Neat's cloud software is TWAIN compatible and designed to work with other manufactures scanners and all-in-one devices. Learn how to use Neat software with any TWAIN compatible scanner.
    • Legacy software
      No, however you can continue to use your Neat software without a subscription with your Neat hardware, however it is not designed to work with third-party hardware. To use other manufactures scanners, you must utilize our Cloud software.
    How do I know what software I am using? See Below
  • Can I still buy Neat hardware?
    Neat scanners are still available in limited quantities through the retail channel. Additionally, Neat has refurbished scanners and will remain available while supplies last. In either case, Neat will support the hardware through the stated warranty period.
  • What if I am a current subscriber? What does this mean for me?
    Your Neat scanner will continue to work as it does today. If you are using Legacy, it is highly recommended to use our Cloud Software. The Cloud software will always be up to date with the newest features and current with the latest operating systems. You will also have access to unique integrations such as Quickbooks® Desktop, H&R Block and more.

What Software am I Using?

Support, Warranty and Upgrade Options are based on which Neat Software or Software Bundle you've purchased


Legacy Software User
  • Scanners sold prior to mid-2015
  • Versions: 
    • Windows: version 5.7 and earlier
    • Mac: Version 4.5 and earlier
    • Status: Retired March 2016
    • See Details
Support Options

Agent support no longer provided
Community support available here

Need help migrating to Neat's latest software?
Click here


Neat Cloud or Web Software
  • Scanners bundled with a 1-year subscription offer, starting mid-2015
  • Cloud Desktop Client: Version 1.4.7 or earlier
  • Status: Current version 1.4.7
  • If you purchased within a year or more than one year ago and elected to renew your subscription, you are a "active subscriber"
  • If you purchased more than a year ago and did not subscribe to continue service, you are on the "basic tier" and can continue to use the software without a subscription. UPGRADE YOUR PLAN TODAY!
Support Options

Software Support
Full support (phone, chat, email) during 1st year & with active subscription; Email only support on Neat Basic version

A broad set of features

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