Those customers who are shipping to Alaska and Hawaii must pay for UPS 2nd Day Air or UPS Next Day Air shipping.
All orders are processed in US Dollars.
During the checkout process, shipping charges are displayed before an order is confirmed. The shipping charges include a handling fee. Orders are shipped through the United Parcel Service (UPS). Shipping options include UPS Ground, UPS Next Day Air*, UPS 2nd Day Air*, and UPS 3 Day Select*.
Orders shipping in the US and placed by 10am EST are generally processed the same business day. Orders placed after 10am EST, are processed the next business day. Business days are Monday through Friday, excluding holidays.
When an order is placed, authorization is made to verify available funds, but the charge does not occur until the order is processed and shipped. All orders depend on credit card fund authorization and product availability. If the credit card declines or the product is on backorder, shipping time is directly affected.
While The Neat Company makes a good faith effort to track and correct any errors in shipment, The Neat Company is not responsible for lost or stolen packages, delays in shipping due to weather conditions, incorrect shipping addresses or missing shipping information.
*Delivery dates are not guaranteed. Service to some remote areas in Hawaii and Alaska may require additional delivery days.