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Neat Help Center

We're here to help answer all your questions about Neat products and services.


Today and moving forward, Neat has officially transitioned out of the document scanner business and will no longer offer scanners bundled with software.
Click here for more info

Neat Status

Find information on the current status of our Neat products.


Desktop App:

Web App:

done

NeatConnect:

Mobile App:

done

Contact Us

Neat provides complimentary phone, live chat, and email support depending on which Neat product and/or service purchased. Self service options are available here 24x7 for all customers.

Click 'Contact Support' for more information and to view your support options

Product Guides and Help Documentation

Legacy Desktop

Please visit our Legacy Community to find helpful FAQ's or ask the Neat Community a question.

Neat Legacy Community
Neat has retired Legacy versions of Neat Desktop software.

Click here for more details

Cloud-Powered

Neat cloud Essentials, Premium, and Business subscribers can take advantage of our cloud powered apps for the home, office, and mobile.

Scanner

Fast and efficient scanners to help convert your paper mess into an organized digital filing system.

We're Here to Help!

Customer Service

Learn how to update your email, view our service plans and return policy

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Billing

Get a balance request, confirm your payments, and find out about charges from Neat

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My Account Portal

Update your Credit Card information, shipping address, and view your orders

View More