Contact Us

Need to talk to Neat? We hear you!

Phone support is now available to ALL Neat software subscribers!

If you are on one of these software plans please choose the log-in button below to view your dedicated support number.

Customers outside of their complimentary phone support period seeking enhanced live support options can purchase NeatCare below.

Neat support for legacy desktop software is now available only via our Neat Legacy Community.
Please click here for access to all legacy documentation, FAQs, and to ask questions to the Neat User Community

Neat Customer Portal

(existing registered customers)

Log-in to view your support options, update your credit card, and view your clould subscription.

LOG IN

New Neat Customer

(New or Unregistered Customers)

Fill out our Support form by clicking the 'Create A Case' button below and an agent will be in contact with you asap.

Create a Case

For Billing & Account inquires only (no technical support), please contact us at 855-599-7900

Support Plans

The following support features are included with your purchase:

  STANDARD NeatCare Priority NeatCare Priority Plus
Product Purchased
Product Purchased   Essential Software Plan Premium Software Plan Business Software Plan
Contract Term
Contract Term   1 Year 1 Year 1 Year
Self-Service & Video Tutorials
Self-Service & Video Tutorials  
Support Options
Support Options Phone (first 60 days), Chat & Email Unlimited Phone, Chat, & Email Unlimited Phone, Chat, Email
Toll-Free Number with VIP Access
Toll-Free Number with VIP Access      
Support Hours
Support Hours Mon-Fri 10AM-6PM ET Mon-Fri 9AM-6PM ET Mon-Fri 9AM-6PM ET

NeatCare Service Plan

  • Direct access to support reps via phone or chat for 60 days
  • Unlimited email support for 1 year
  • Latest software upgrades

The NeatCare Service Plan** is designed for customers outside of their complimentary phone support period seeking enhanced live support options.

**Please note that NeatCare Service Plan offering is only available for currently supported hardware and software versions. Click here for more information on Legacy support options.

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