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Customer Service

Neat FAQ’s

Neat Software Installation FAQ’s How do I download and install Neat? You may obtain our downloadable products and installation guides by clicking on the following link:…

Extend Your Neat Subscription

We hope you are enjoying your first year of Neat! Please follow the steps below to renew your Neat Cloud Subscription. Once you checkout you…

Policies overview

Learn about Neat’s policies on everything from shipping to the Neat cloud service. Terms and Conditions Read this article to learn more about Neat’s policies…

Request a balance

How do I request my balance? If you need to request the balance on your account, click here to contact an Account Specialist via Email…

What is the status of my refund?

If you have returned a scanner that you purchased with Neat, you will receive an email from Neat confirming that your return has been received….

Update email address

Help! I need to update my email address. When you make a purchase with Neat, we keep your account information saved under the name and…

What is the status of my order?

Help! I don’t know the status of my order! Check order status If you have ordered a product from Neat, you can obtain all of…

Returns and Cancellations

Neat Returns You can request to return your Neat scanner within 30 days of purchase. If you have purchased a Neat device that you would…