Sync

IMPORTANT – END OF LIFE (EOL) SUPPORT DOCUMENTATION

Please note that the product(s) or information provided on this page relate to an end-of-life (EOL) product or service that is no longer supported by Neat. This information is provided to assist customers with the continued use of their legacy Neat software implementation. However, this information is provided on an “as is” and “as available” basis without any warranty of any kind. By the continued use of the EOL release version, the customer assumes all risk associated with the use of such version and understands support will not be provided.

For more information, please see our Retirement FAQ’s

You can also find help in our Neat Legacy Support Community


Syncing with the Neat cloud service keeps your database up-to-date, allowing you to access all of your Neat files, whether you log in on your computer, mobile app, or access your account via internet. Changes you make on one device will automatically be reflected anywhere else you view your files. That means you no longer have to worry about what computer a file is on, or whether or not you emailed that file to yourself for when you need it later.

Please Note: If you run into any problems syncing in Neat 4 for Mac, click here to view our troubleshooting guide.

  • Understanding Sync
    If you have a Neat cloud service plan, when you open your software, and turn on sync, any new items added in the desktop software will be synced up to the Neat cloud. Syncing (Synchronizing) keeps your database up-to-date, allowing you to access all of your Neat files, whether you log in on your computer, or access your account via internet. Click here to learn more about syncing., then follow the steps provided in this article to use sync for the first time in Neat for Mac.
    n5 sync


  • Logging into Cloud
    You can access your Neat cloud account from any computer with an internet browser. Click here for easy instructions on how to log in to your account.
    sign in

  • Account Settings

    Change your Neat cloud service account settings, including your username and password, and your Neat cloud and NeatVerify subscription plan options. You can also obtain your personalized Neat cloud email address to send items directly from your email account to the Neat cloud service. Click here to start modifying your account settings.
    cloud cab

  • Sharing

    Depending on your Neat cloud service subscription plan, you might be able to give multiple users access to your Neat cloud service account. Sharing your account with additional users gives each user full access to the account to log in, view and make changes to all folders and documents in the account. Click here to compare Neat cloud service subscription plans, then view this article to find out how to take advantage of this collaboration tool.
    cloud share account

Sync Help!
Please Note: If you run into any problems syncing in Neat 4 for Mac, click here to view our troubleshooting guide.