VIP Service

Dedicated and priority support so you don’t have to worry about a thing.

VIP Service cannot be purchased without a Neat subscription.

VIP Service Features

Schedule 1:1 training

Tell us what topics you would like to cover during the session and let our Neat Experts guide you through making the most out of Neat.

1:1 training includes:

  • (2) 30-minute 1:1 trainings per month
  • Experts are available M-F, 9:00am-6:00pm EST

Exclusive offers

Get early access to new features in beta, as well as exclusive offers to share with friends and family!

Dedicated support team

Cut the line and get priority phone, chat, and email support. Our dedicated VIP support team will prioritize your needs and provide exceptional care for all your customer service and technical support needs.

Our dedicated VIP support team is available M-F 9:00am-8pm EST

Welcome email

A welcome email will be sent with detailed information on how to schedule your 1:1 training and contact your dedicated support team.

Standard Support vs VIP Service

Standard Support VIP Service
Price Included in base plan $50/year
Email & Chat Support
Priority email & chat support
Phone Support
Priority phone support
Remote Support
Migration Support
1:1 Training
(2) 30-minute sessions/month
24/7 Access to our Knowledge Base

Easy and efficient - now that’s Neat!