Neat Help Center

We're here to help answer all your questions about Neat products and services.

Neat support for legacy desktop software is now available only via our Neat Legacy Community.
Please click here for access to all legacy documentation, FAQs, and to ask questions to the Neat User Community

Neat Status

Find information on the current status of our Neat products.

Desktop App:

Web App:



Mobile App:


Contact Us

Neat provides complimentary phone, live chat, and email support depending on which Neat product and/or service purchased. Self service options are available here 24x7 for all customers.

Click 'Contact Support' for more information and to view your support options

Product Guides and Help Documentation

Legacy Desktop

Please visit our Legacy Community to find helpful FAQ's or ask the Neat Community a question.

Neat Legacy Community
Neat has retired Legacy versions of Neat Desktop software.

Click here for more details


Neat cloud Essentials, Premium, and Business subscribers can take advantage of our cloud powered apps for the home, office, and mobile.


Fast and efficient scanners to help convert your paper mess into an organized digital filing system.

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Customer Service

Learn how to update your email, view our service plans and return policy

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Get a balance request, confirm your payments, and find out about charges from Neat

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My Account Portal

Update your Credit Card information, shipping address, and view your orders

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