Come Work With Us

Neat is a mixture of seasoned professionals and dynamic young leaders that together create a unique blend of experience and energy. Our employees combine humor with humility in a highly collaborative, open-office environment geared towards creative problem solving and rapid decision making.

Our Values

Support

At Neat, we always start with active listening as we partner with our customers. We seek to win together. Education is in our DNA – we want to learn and we want to share our learnings to drive mutual success.

Curiosity

Innovation is only possible when we thirst for knowledge. Curiosity drives all of us at Neat to challenge ourselves and our assumptions in order to create a better product and experience for our customers.

Empowerment

We create tools to empower our customers to do it themselves, whenever and wherever. We trust our teammates and our partners and provide what’s needed to make everyone work smarter. Empowerment starts with support and thrives with curiosity.

Sound Judgment

We identify root causes and generate ideas to go beyond just treating symptoms, even when ambiguity is present. We make decisions and hold ourselves accountable for delivering on our promises.

What Do We Offer?

Openings

Customer Marketing Manager

Philadelphia, PA (Preferred), Remote United States Ok

About the Role

At The Neat Company, we believe small businesses are the lifeblood of this country and want to ensure they focus most of their time on growing their business.  We’re doing our part by providing the most essential yet simple small business bookkeeping products in the market, and we’re looking for a Customer Marketing Manager to build stronger relationships with customers through engaging marketing programs.

The ideal candidate will have big ideas and strategies that foster an environment of collaboration and creativity. This role is ideal for someone with an entrepreneurial mindset and has a passion for working in a high-growth environment. As a Customer Marketing Manager, you will play a crucial role supporting our growth goals and shaping the role of the customer’s voice in our marketing initiatives.

What You’ll Do

  • Create and drive programs to customers to increase adoption, boost retention, add referrals, and cultivate cross-sell and upsell opportunities
  • Lead and manage customer engagement and communication programs, including onboarding and ongoing nurture campaigns
  • Generate data-driven hypotheses that inform strategies to improve customer campaigns across customer journey touchpoints
  • Maintain clean email marketing lists to minimize occurrences of unsubscribes, bounce rates, and spam marks
  • Monitor and report performance of customer lifecycle marketing campaigns (frequency, messaging, promotions, deliverability, open rates, click-through rates, and conversions)
  • Develop and implement a customer lifecycle campaign program with tangible success criteria for increased adoption, renewals, and cross-sell/upsell
  • Create marketing content for Customer Success to help at-risk customers
  • Partner with Creative/Content team to adhere to brand standard and improve customer lifecycle campaigns
  • Ensure best practices, techniques, and new opportunities are shared and implemented across the Marketing organization

What We Are Looking For

  • Bachelor’s Degree or equivalent
  • 3+ years of B2B customer marketing experience (retention marketing, customer engagement, advocacy, upsell/cross-sell)
  • Excellent written and verbal communication skills
  • A self-starter with an experimental and analytical mindset
  • Someone who strives for operational excellence and has extreme attention to detail
  • Someone who understands the relationship between customer and product data to identify optimal paths for communication and engagement
  • The ability to translate data into actionable strategies and tactics
  • Experience building lifecycle programs/campaigns with testing and experimentation orientation to achieve goals/KPIs
  • A rapid learner who thrives in fast-paced, high-growth environment with the ability to pivot and problem-solve
  • Someone who is eager to improve process and comfortable presenting/challenging ideas
  • Someone who is not afraid to try new things – driven to constantly improve results
  • A strong team player with an ability to develop effective working relationships across the organization
  • Someone who is hungry – sets strategies and then rolls up sleeves to execute
  • Database/marketing automation management experience, HubSpot preferred
  • SaaS, software, or tech industry experience preferred

How We Work

We’re a Philadelphia-based distributed workforce.  Our mission is to reduce small business accounting confusion by providing a refreshingly different software that lets business owners do their books on their terms in their own time. Our decision-making is shaped by discovering and solving market and user problems, not by the corner office or “smartest people in the room.”  We value and prioritize transparent communication, believe that good ideas can (and do) come from anywhere, so we encourage Neaters to work together across positions and roles.

We are currently fully remote but working out of our Philadelphia office as necessary, and situations permit. If you have a passion for rolling up your sleeves, building new programs, and have a strong and team-player mentality, we’d love to hear from you!

Diversity & Inclusion At Neat

We’re serious about growing diversity in the tech industry —  it’s essential to creating the best products. We purposely build Neat to be a place where people love their work and show respect and empathy to those with whom we interact. Diversity typically includes but is not limited to differences in race, gender, sexual orientation, gender identity or expression, political and religious affiliation, socioeconomic background, cultural background, geographic location, disabilities and abilities, relationship status, veteran status, and age. To work on diversity means that we welcome these differences and strive to increase the visibility of traditionally underrepresented groups.

To apply for this job, fill out the form below -OR- email us at careers@neat.com with the job title in the subject line.

Full Stack JavaScript Engineer

Full Time | Philadelphia, PA / Remote | Exempt

Position Description

At Neat, we believe small businesses are the lifeblood of this country and want to ensure they focus most of their time on growing their business. We’re doing our part by providing the most essential yet simple accounting product in the market, and we’re looking for talented Full Stack JavaScript engineers to help us develop the services and applications that will power our product experience. We envision creating products that make accounting quick, easy, and accessible to everyone. What Gusto did for the payroll is what we’re doing for accounting.

Engineering at Neat involves cross-functional collaboration with multiple other groups.  You should have experience with all phases of the software development life cycle from conception to deployment.  You’ll be joining the team responsible for bringing business strategy to life in the form of new product features and enhancements across both web and mobile.  Expect to work closely with a diverse team of other developers, testers, product managers, UX designers and researchers, and customer support representatives.

What You’ll Do

  • Work with designers, product managers, and other developers to ideate software solutions
  • Develop and manage well-functioning services, API’s and client applications
  • Build the front-end of applications through appealing visual design
  • Test software to ensure responsiveness and efficiency
  • Troubleshoot, debug and upgrade software
  • Build features and applications with a mobile responsive design
  • Write technical documentation
  • Stay abreast of developments with web/mobile applications and programming languages
  • Maintain quality through peer review and ensure responsiveness of applications.

What We Are Looking For

  • Strong organizational and time management skills.
  • Excellent verbal and written communication skills.
  • Good problem solving skills and attention to detail.
  • Proficiency with fundamental front-end languages such as HTML, CSS compilers, and JavaScript with emphasis on the latest ECMAScript standards (Familiarity with TypeScript is a plus).
  • Experience with server-side technologies such as Node.js and Express.js (familiarity with Nest.js is a plus)
  • Experience with React/Redux (familiarity with React Native, Electron, and Next.js).
  • Working knowledge of SQL and NoSQL databases such as MongoDB, Postgres, and MySQL.
  • Some experience with GraphQL data graphs (Apollo GraphQL is a plus).
  • Understanding of key technologies such as decentralized and distributed data sources, Docker build systems, AWS Elastic Beanstalk, Auto-scaling, Pub/Sub messaging, etc.
  • Basic essentials such as git and GitHub, peer code reviews, continuous integration, debugging, automated unit testing, etc.
  • Proactive mindset with a passion for making things better.
  • Willingness to learn new technologies.

How We Work

We’re a Philadelphia-based distributed workforce.  Our mission is to reduce small business accounting confusion by providing a refreshingly different software that lets business owners do their books on their terms in their own time.  Our decision-making is shaped by discovering and solving market and user problems, not by the corner office or “smartest people in the room.”  We value and prioritize transparent communication, believe that good ideas can (and do) come from anywhere, so we encourage Neaters to work together across positions and roles.

We are currently fully remote but may resume working out of our Philadelphia office as necessary, and situations permit.  If you have a passion for rolling up your sleeves, building new programs, and have a strong and team-player mentality, we’d love to hear from you!

Diversity & Inclusion At Neat

We’re serious about growing diversity in the tech industry — it’s essential to creating the best products.  We purposely build Neat to be a place where people love their work and show respect and empathy to those with whom we interact.  Diversity typically includes but is not limited to differences in race, gender, sexual orientation, gender identity or expression, political and religious affiliation, socioeconomic background, cultural background, geographic location, disabilities and abilities, relationship status, veteran status, and age.  To work on diversity means that we welcome these differences and strive to increase the visibility of traditionally underrepresented groups.

To apply for this job, fill out the form below -OR- email us at careers@neat.com with the job title in the subject line.