Come Work With Us

Neat is a mixture of seasoned professionals and dynamic young leaders that together create a unique blend of experience and energy. Our employees combine humor with humility in a highly collaborative, open-office environment geared towards creative problem solving and rapid decision making.

Our Values

What Do We Offer?

Openings

Vice President of Marketing

Full Time | Philadelphia, PA | Exempt

About the role

At Neat, we believe small businesses are the lifeblood of our economy and want to ensure they focus the maximum amount of their time growing their business.  We’re doing our part by providing the most essential yet simple digital accounting product in the market. In support of this mission, we are looking for a seasoned marketing leader to deliver our message to those business owners and drive growth of our subscriber base.    

As the VP of Marketing, you will be responsible for defining and implementing our marketing and customer acquisition programs. You will be able to roll up your sleeves to get started and will have a strong team, internally and externally, to help you execute on the strategy you develop. 

You will work directly with our CEO and take full ownership of our market presence and demand generation programs. To be successful, you will already have experience building and running personalized inbound/outbound marketing campaigns to drive consistent new sales growth.


The role’s objectives

  • Own and refine the go-to-market (GTM) strategy for our products. You will set clear objectives and goals, research and define target audiences, develop marketing and communication strategies, and measure adoption. 
  • Drive the evolution of our brand positioning, bringing it to life in a clear and consistent way that resonates with and motivates our target audiences and personas. 
  • Promote the company to the press and public and oversee outbound customer-facing communications across our website, blog, and social channels.
  • Collaborate and lead across the organization. You will represent the voice of the customer within the organization and as part of our executive leadership team, bringing your insights to teammates across product management, user experience, finance, customer success,  and development.
  • Craft and implement successful marketing campaigns from channel, to ad unit, to landing page, to subscription experience, to lifetime value across all viable channels.
  • Evolve and enhance the company’s analytics and split-testing capabilities by using current tools and implementing new tools that will help identify critical information used to drive business decisions. 
  • Lead a marketing team. Identify talent needs and manage a high-performing integrated marketing function.

The skills and experience we’re looking for

  • Demonstrable experience developing and executing go-to-market plans for SaaS platforms, including targeted paid advertising, online and offline events, and content marketing.
  • You are a self-starter, organized and self-motivated with the ability to define goals and prioritize your work;
  • Experience with modern mar-tech stacks to manage communications, analyze customer behavior, and measure effectiveness. Salesforce Marketing Cloud, Google Analytics, Segment, Domo are key platforms in our current stack.
  • Strong analytical and writing skills. You are comfortable with data and analytics, and you can clearly communicate your results and ideas.
  • Experience effectively communicating marketing strategy to the executive leadership team and the board.
  • Demonstrated ability to dive into a product and become a champion and promote features, use cases, and value propositions to customers.
  • A hands-on, proactive attitude, and a drive for outcome-focused performance. 

How we work

We’re a Philadelphia-based distributed workforce. We value and prioritize transparent communication, believe that good ideas can (and do) come from anywhere, so we encourage Neaters to work together across teams and roles.  

We are currently fully remote but working out of our Philadelphia office as necessary, and situations permit. If you have a passion for rolling up your sleeves, building new programs, and have a strong and team-player mentality, we’d love to hear from you! 

Diversity & Inclusion at Neat

We’re serious about growing diversity in the tech industry —  it’s essential to creating the best products. We purposely build Neat to be a place where people love their work and show respect and empathy to those with whom we interact. Diversity typically includes but is not limited to differences in race, gender, sexual orientation, gender identity or expression, political and religious affiliation, socioeconomic background, cultural background, geographic location, disabilities and abilities, relationship status, veteran status, and age. To work on diversity means that we welcome these differences and strive to increase the visibility of traditionally underrepresented groups.

To apply for this job, fill out the form below -OR- email us at careers@neat.com with the job title in the subject line.

Full Stack JavaScript Engineer

Full Time | Philadelphia, PA / Remote | Exempt

Position Description

At Neat, we believe small businesses are the lifeblood of this country and want to ensure they focus most of their time on growing their business. We’re doing our part by providing the most essential yet simple accounting product in the market, and we’re looking for talented Full Stack JavaScript engineers to help us develop the services and applications that will power our product experience. We envision creating products that make accounting quick, easy, and accessible to everyone. What Gusto did for the payroll is what we’re doing for accounting.

Engineering at Neat involves cross-functional collaboration with multiple other groups.  You should have experience with all phases of the software development life cycle from conception to deployment.  You’ll be joining the team responsible for bringing business strategy to life in the form of new product features and enhancements across both web and mobile.  Expect to work closely with a diverse team of other developers, testers, product managers, UX designers and researchers, and customer support representatives.

What You’ll Do

  • Work with designers, product managers, and other developers to ideate software solutions
  • Develop and manage well-functioning services, API’s and client applications
  • Build the front-end of applications through appealing visual design
  • Test software to ensure responsiveness and efficiency
  • Troubleshoot, debug and upgrade software
  • Build features and applications with a mobile responsive design
  • Write technical documentation
  • Stay abreast of developments with web/mobile applications and programming languages
  • Maintain quality through peer review and ensure responsiveness of applications.

What We Are Looking For

  • Strong organizational and time management skills.
  • Excellent verbal and written communication skills.
  • Good problem solving skills and attention to detail.
  • Proficiency with fundamental front-end languages such as HTML, CSS compilers, and JavaScript with emphasis on the latest ECMAScript standards (Familiarity with TypeScript is a plus).
  • Experience with server-side technologies such as Node.js and Express.js (familiarity with Nest.js is a plus)
  • Experience with React/Redux (familiarity with React Native, Electron, and Next.js).
  • Working knowledge of SQL and NoSQL databases such as MongoDB, Postgres, and MySQL.
  • Some experience with GraphQL data graphs (Apollo GraphQL is a plus).
  • Understanding of key technologies such as decentralized and distributed data sources, Docker build systems, AWS Elastic Beanstalk, Auto-scaling, Pub/Sub messaging, etc.
  • Basic essentials such as git and GitHub, peer code reviews, continuous integration, debugging, automated unit testing, etc.
  • Proactive mindset with a passion for making things better.
  • Willingness to learn new technologies.

How We Work

We’re a Philadelphia-based distributed workforce.  Our mission is to reduce small business accounting confusion by providing a refreshingly different software that lets business owners do their books on their terms in their own time.  Our decision-making is shaped by discovering and solving market and user problems, not by the corner office or “smartest people in the room.”  We value and prioritize transparent communication, believe that good ideas can (and do) come from anywhere, so we encourage Neaters to work together across positions and roles.

We are currently fully remote but may resume working out of our Philadelphia office as necessary, and situations permit.  If you have a passion for rolling up your sleeves, building new programs, and have a strong and team-player mentality, we’d love to hear from you!

Diversity & Inclusion At Neat

We’re serious about growing diversity in the tech industry — it’s essential to creating the best products.  We purposely build Neat to be a place where people love their work and show respect and empathy to those with whom we interact.  Diversity typically includes but is not limited to differences in race, gender, sexual orientation, gender identity or expression, political and religious affiliation, socioeconomic background, cultural background, geographic location, disabilities and abilities, relationship status, veteran status, and age.  To work on diversity means that we welcome these differences and strive to increase the visibility of traditionally underrepresented groups.

To apply for this job, fill out the form below -OR- email us at careers@neat.com with the job title in the subject line.

Customer Success Specialist

Full Time | Philadelphia, PA | Exempt

About the Role

The Customer Success Specialist must be a technical subject matter expert in Neat’s software and cloud solutions. You will support our main global support representatives handling inbound customer calls, emails and chat interactions with complex technical and customer service issues. This role will be responsible for leveraging and managing all customer success processes including customer communication, training materials, customer training webinars, and execution of a “white glove’ business level customer success program in support of Neat’s Bookkeeping software solutions.  This position will report to the Director of Customer Success and play a key role in improving customer trial adoption, account retention, and increasing Net Promoter (NPS) score.

What you’ll do

  • Provide guidance, coaching, and real time assistance to our global support staff on resolving technical and customer service issues in a timely manner. Additionally, you’ll take over any escalated technical and customer service issues from support staff.
  • Identify opportunities and present logical solutions for business, process, product and/or system improvements.
  • Develop job aides and other tools to assist representatives in troubleshooting software and cloud related issues.
  • Support the planning and execution of customer onboarding and/or conversion activities.
  • Accountable for working with internal and external collaborators to support each account onboarding.
  • Contributes to the development, documentation, and implementation of a standardized onboarding approach from contract execution to post implementation analysis.
  • Manages, tracks, and escalates key milestones and deliverables to ensure customer expectations are being met.
  • Participates in strategic initiatives that will continue to enhance and further streamline the onboarding process.
  • Other projects and tasks as assigned

What we’re looking for

  • 3-5 years of customer success experience (SaaS, technology environment preferred)
  • Excellent oral, written, and interpersonal communication skills. Communicates well with others, including sharing context and asking questions to understand others’ perspectives
  • Strong relationship building – Enthusiasm for engaging with customers and coworkers. Listens closely to understand needs and concerns. Builds authentic relationships across lines of difference, such as race, ethnicity, sexual orientation, class, or other identities without bias. 
  • Highly organized, motivated, and detail-oriented 
  • Manages a high volume of work with efficiency – Has, or can create, a system for ensuring tasks are completed on time. Able to juggle competing demands and prioritize without sacrificing quality. Asks for help when needed. 
  • Experience in a onboarding role with accounting, financial or bookkeeping software and/or direct bookkeeping experience
  • Experience in a role that included customer training (online or in person)
  • Familiarity with customer service, call center, and CRM systems (Salesforce)
  • Ability to work both independently and as part of a team
  • Must demonstrate a natural ‘Problem-solving’ and ‘Can Do’ attitude with focus on customer service and satisfaction

How we work

Neat is a company with a rich history in innovation.  Headquartered in Philadelphia, PA, Neat began as an expense tracking software app for individuals and small businesses and later expanded to include personal scanners for document organization and management.  Neat grew to be one of the top providers of integrated scanner/organizational software in the US.  Neat completed the process of divesting its hardware side of the business to allow it to focus solely on SaaS software.  We are in the process of launching a new SaaS automated bookkeeping solution to complement/augment/replace our legacy software, used by over 80,000 small businesses and individuals in North America.  

We behave like a startup culture, with strong financial backing and seasoned leadership and investment partners.   Our expectations of our employees are that they bring passion and work ethic. We commit to providing an environment where you can grow, lead and develop your skills with a market leader…and we like to have fun!

We are currently fully remote but working out of our Philadelphia office as necessary, and situations permit. If you have a passion for rolling up your sleeves, building new programs, and have a strong and team-player mentality, we’d love to hear from you!

Diversity & Inclusion At Neat

We’re serious about growing diversity in the tech industry —  it’s essential to creating the best products. We purposely build Neat to be a place where people love their work and show respect and empathy to those with whom we interact. Diversity typically includes but is not limited to differences in race, gender, sexual orientation, gender identity or expression, political and religious affiliation, socioeconomic background, cultural background, geographic location, disabilities and abilities, relationship status, veteran status, and age. To work on diversity means that we welcome these differences and strive to increase the visibility of traditionally underrepresented groups.

To apply for this job, fill out the form below -OR- email us at careers@neat.com with the job title in the subject line.