Come Work With Us

Neat is a mixture of seasoned professionals and dynamic young leaders that together create a unique blend of experience and energy. Our employees combine humor with humility in a highly collaborative, open-office environment geared towards creative problem solving and rapid decision making.

Our Values

What Do We Offer?

Openings

UX Researcher

Neat is looking for a User Experience Researcher who can help provide insight into how users are interacting with Neat’s product and platforms. This position will report to the UX Director and will be working as a part of the UX team with the opportunity to help mold the job role and to become a passionate voice for our users.

Your work will impact decision-making as it pertains to future product enhancements and refinement. By translating research findings into clear calls to action, you’ll have the opportunity to help drive corporate strategy, technical implementations, and product development that will contribute to our success well into the future. 

Responsibilities:

  • Leverage existing data and design; execute, interpret, and present research to address user needs and inform business decisions.
  • Conducts various forms of both qualitative and quantitative research, including surveys, interviews, card sorts, focus groups, concept/prototype testing, A/B testing, and others.
  • Present research findings in a synthesized way that provides UX / Product team actionable insights and ensures that user needs are at the forefront of discussions and decisions.
  • Represents the organization in a positive way while interacting with internal and external users. May include conducting in-person interviews, field visits, facilitating workshops, facilitating user tests, and other types of research in which the UX Researcher is the representative of Neat to users.
  • Creates research reports and documentation to highlight user centered data, findings, and insights across the organization. Formats may include user personas, journeys, service blueprints, story maps, and others.
  • Collaborates with UX team members, business analysts, business owners, development teams, and other stakeholders to design and deliver on research needs and influence the user experience, maximize technology capabilities, and deliver on business goals.
  • Remains current in technology and education to ensure deliverables are leading edge.
  • Performs other duties as assigned.

Qualifications:

  • Bachelor’s degree required. 
  • A minimum of 2 years of professional experience designing and executing UX research. 
  • Human Computer Interaction (H.C.I.) certification preferred, but not required. 
  • Experience using Adobe Creative Suite, User Testing platforms and understanding of UX creation protocols is preferred.
  • Experience working in an Agile Scrum team environment and with an agile workflow platform such as Jira is preferred.
  • Demonstrated passion for UX research and the ability to use a strategic, business-building approach to conduct user research and usability methodologies.
  • Proven analytical capabilities with a demonstrated ability to synthesize and visualize data to clearly communicate key insights to stakeholders throughout the organization.
  • Experience with prototyping and prototyping software ( Invision, Axure); 
  • Preparing research findings in a succinct, easy-to-understand way is required.
  • Strong problem-solving skills and ability to work in a fast-paced environment and manage multiple priorities, projects, and deadlines as required by business needs.
  • Ability to function independently as an individual contributor, work harmoniously in a team environment, contribute to team members projects to ensure success, and to collaborate across business units and teams.
  • Good interpersonal, communication, listening and customer service skills in person, on the phone, and electronically. Must be able to listen for understanding and communicate to educate and/or inform with accuracy. Follow through to resolution is essential.
  • Ability to maintain a regular and predictable work schedule to meet the needs of our customers and provide adequate coverage during our core business hours.

Benefits

The Neat Company offers an excellent benefits package for full-time employees that includes Medical, Dental, 401K, open paid time off (PTO), paid company holidays.

About Neat

Neat is a company with a rich history in innovation.  Headquartered in Philadelphia, PA, Neat began as an expense tracking software app for individuals and small business and later expanded to include personal scanners for document organization and management.  Neat grew to be one of the top providers of integrated scanner/organizational software in the US.  Neat has recently began the process of divesting its hardware side of the business to allow it to focus solely on SaaS software.  We are in the process of launching a new SaaS automated bookkeeping solution to complement/augment/replace our legacy software, used by over 80,000 small businesses and individuals in North America.  We behave like a startup culture, with strong financial backing and seasoned leadership and investment partners.   Our expectations of our employees are that they bring passion and work ethic. We commit to providing an environment where you can grow, lead and develop your skills with a market leader…and we like to have fun with great perks and frequent company outings and events.

To apply for this job, email us at careers@neat.com with the job title in the subject line.

Junior Business Analyst

Full Time | Philadelphia | Exempt

Position Description

The Neat Company has an opening for a Business Analyst to support the development and launch of leading-edge SaaS solutions that provide small business bookkeeping solutions. We are seeking a technology-savvy thinker who is looking for the opportunity to make an impact within a dynamic company focused on serving the needs of small business owners. This position will report to the Technical Product Manager and will work closely with software development, user experience, marketing, sales, and customer support team members.

Responsibilities

  • Manage the progression of the User Story and other backlog items (includes but not limited to breaking down the stories, eliciting conversations, facilitating story refinement sessions)
  • Working with the product owners to research the product features
  • Conducting requirement gathering team meetings with business users and technical teams and capture the requirements and use cases.
  • Gather and translate business requirements into functional requirements
  • Answer ad hoc questions and provide clarification/direction to development and support teams regarding user stories and functions
  • Performing process, data, and use case analysis.
  • Collaborate with the Product Management team in Release Planning
  • Manage Aha! environment, performing administration tasks

Qualifications

  • Bachelor’s Degree in Business Administration, IT, or related field
  • 2 years of direct work experience in a business analysis capacity, including all aspects of business process and requirement elicitation, documentation, and testing
  • Knowledge of Agile techniques, theory & practices
  • Be highly organized; demonstrate excellent time management skills; able to juggle multiple tasks at once.
  • Adept at learning quickly and working in a fast-paced environment

Benefits

The Neat Company offers an excellent benefits package for full-time employees that includes Medical, Dental, 401K, open paid time off (PTO), paid company holidays.

About Neat

Neat is a company with a rich history of innovation. Headquartered in Philadelphia, PA, Neat began as an expense tracking software app for individuals and small business and later expanded to include personal scanners for document organization and management. Neat grew to be one of the top providers of an integrated scanner/organizational software in the US. As of 2018, Neat had fully divested its hardware side of the business to allow it to focus solely on its SaaS solution. We are in the process of launching a new SaaS automated bookkeeping solution to complement/augment/replace our legacy software, used by over 80,000 small businesses and individuals in North America. We behave like a startup culture, with strong financial backing and seasoned leadership and investment partners. Our expectations of our employees are that they bring passion and work ethic. We commit to providing an environment where you can grow, lead, and develop your skills with a market leader…and we like to have fun with great perks and frequent company outings and events.

To apply for this job, email us at careers@neat.com with the job title in the subject line.