VIP Service
Dedicated and priority support so you don’t have to worry about a thing.
VIP Service cannot be purchased without a Neat subscription.
VIP Service Features
Schedule 1:1 training
Tell us what topics you would like to cover during the session and let our Neat Experts guide you through making the most out of Neat.
1:1 training includes:
- (2) 30-minute 1:1 trainings per month
- Experts are available M-F, 9:00am-6:00pm EST
Dedicated Support Team
Cut the line and get priority phone, chat, and email support. Our dedicated VIP support team will prioritize your needs and provide exceptional care for all your customer service and technical support needs.
Our dedicated VIP support team is available M-F 9:00am-8:00pm EST
Exclusive offers
Get early access to new features in beta, as well as exclusive offers to share with friends and family!
Welcome email
A welcome email will be sent with detailed information on how to schedule your 1:1 training and contact your dedicated support team.
Standard Support vs VIP Service
| Standard Support | VIP Service | |
| Price | Included in base plan | $50/year |
| Email & Chat Support | Priority email & chat support | |
| Phone Support | Priority phone support | |
| Remote Support | ||
| Migration Support | ||
| 1:1 Training | (2) 30-minute sessions/month | |
| 24/7 Access to our Knowledge Base |
Easy and efficient - now that's Neat!
Buy nowVIP Service cannot be purchased without a Neat subscription.Customers love Neat!
“I have been a Neat customer and user now for probably 10 years and I have never been disappointed in the program nor any of the individuals that have supported me in the app use. Just as today, I was stumped with an access problem that arose overnight and one call to Neat Support and the direction from Dolly and my system was up and running great. Dolly listened, asked some great questions and together we were able to address and repair my end which was causing the problem. If someone is looking for a program like Neat, I do not know of one better, but the program is only one part of the equation, the support is what really will make the difference for all users. My 10 plus years using Neat and finding support in their personal like Dolly is the proof. I recommend the program to all, both the program and the support are fantastic!“