VIP Service
Dedicated and priority support so you don’t have to worry about a thing.
VIP Service cannot be purchased without a Neat subscription.
VIP Service Features
Schedule 1:1 training
Tell us what topics you would like to cover during the session and let our Neat Experts guide you through making the most out of Neat.
1:1 training includes:
- (2) 30-minute 1:1 trainings per month
- Experts are available M-F, 9:00am-6:00pm EST
Dedicated Support Team
Cut the line and get priority phone, chat, and email support. Our dedicated VIP support team will prioritize your needs and provide exceptional care for all your customer service and technical support needs.
Our dedicated VIP support team is available M-F 9:00am-8:00pm EST
Exclusive offers
Get early access to new features in beta, as well as exclusive offers to share with friends and family!
Welcome email
A welcome email will be sent with detailed information on how to schedule your 1:1 training and contact your dedicated support team.
Standard Support vs VIP Service
| Standard Support | VIP Service | |
| Price | Included in base plan | $50/year |
| Email & Chat Support | Priority email & chat support | |
| Phone Support | Priority phone support | |
| Remote Support | ||
| Migration Support | ||
| 1:1 Training | (2) 30-minute sessions/month | |
| 24/7 Access to our Knowledge Base |